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agecon_undergrad_jobs_full: Chicago Opportunity - CF Industries!


Chicago Opportunity - CF Industries!


Sales Support Specialist CF Industries

Posted: Apr 16, 2014
Position Type
Full Time
Approximate Hours Per Week
Travel Percentage
< 10 % travel
About CF Industries:

CF Industries was ranked #15 in Fortune 100 list for oil and /or gas companies; Ranked #1 in Barron’s 500 list in 2012, and #35 on Fast Fifty Companies to work for in the Greater Chicago area. CF Industries is a global leader in fertilizer manufacturing and distribution, the second largest nitrogen fertilizer producer in the world. Come work for a growing company offering competitive pay and outstanding benefits!

We are currently hiring a Sales Support Specialist to join our Sales division. This role will ensure the successful completion of all sales transactions by coordinating the efforts of Sales Support, Supply Chain and customers. This role will be the customer’s second point of contact after the Product Sales Team. Ensures timely and accurate pricing, billing, and shipping information is available and provided to all customers and CF personnel

Job Responsibilites:

Sales Support:
Monitor and take appropriate action on contracts for assigned customers to ensure timely and accurate billing and ongoing customer communication regarding contract status
Monitors all customer orders daily and reports shipping status and priorities
Advises Sales Support, customers and other personnel of shipment schedules and supply availability•
Communicate and work closely with Supply Chain and plant personnel to ensure all departments understand possible issues regarding product supply, car supply and loading capacities at each location while developing and taking action on plans to minimize supply shortages
Ensures orders are processed correctly, in the appropriate contract, billing district, etc. by reviewing PROMISE/SAP and its reporting tools for all sales
Uses PROMISE/SAP to create and communicate offers and contracts and enters non-EDI customer orders into PROMISE/SAP as needed
Review orders, identifying any pricing discrepancies, work with the customer and Account Managers to ensure proper documentation for each order and all billing/invoice reconciliations are correctly accounted for
Collaborates with customers, Supply Chain and plants to prioritize orders based on available supply and to help determine and expedite shipping priorities
Required to ensure shipment, billing and reconciliation is completed appropriately for prepay orders and to review and approve storage fees
Understand CF’s logistics costs and communicates billed freight rates as needed to customers
Responsible to understand all current sales programs and provide direction and support to customers on all order related issues
Ensures any change in account information is appropriately recorded and communicated to appropriate personnel

Customer Relations:

Accurately and within deadlines researches and directs the preparation of debit and credit memos.
Negotiates the settlement of all product quality claims/issues. Works with necessary parties including, but not limited to, plant personnel and Supply Chain to ensure the resolution is completed accurately in a timely manner.


Bachelor’s Degree or equivalent
Strong communication skills (oral and written) with ability to work with internal and external customers both over the phone and email
Good organization, administrative and task management skills
Strong problem resolution and analytical skills. Must be able to exercise independent judgment within established guidelines
Able to operate in a Windows environment with a working knowledge of Microsoft Office applications and other proprietary system experience is a plus (i.e. SAP, PROMISE, etc.)
Familiarity with fertilizer industry, supply chain or logistics preferred
Knowledge of chemical products or fertilizer is a plus
Consistently creates a work environment in which team members and others want to do their best
How To Apply
Contact Information
Jose Quirarte
SR. HR Advisor
4 Parkway North
Deerfield, Illinois 60015

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Created at 4/18/2014 8:57 AM by Pava, Penny J.
Last modified at 4/18/2014 8:57 AM by Pava, Penny J.