​Remote work IT basics for the College of Agriculture

• (765) 494-4000
• https://service.purdue.edu/
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• Online help is available in the knowledge base: https://service.purdue.edu/TDClient/32/Purdue/KB/

• Go to https://www.purdue.edu/apps/account/BoilerKeySelfRecovery.
• *You must have first registered your cell phone number by visiting the Update Cell Phone tool (https://www.purdue.edu/apps/account/UpdateCellPhone).
• This option is for the Duo Mobile app users who replaced a smartphone or for those with a hardware token who either left it at home or lost it.
• Once you have registered your cellphone number, go to any page requiring BoilerKey to sign in and click “Issues with your BoilerKey?” This will start the BoilerKey self-recovery process. You will be asked to verify your identity by providing your career account login, 10-digit PUID number and your date of birth.
• Once verified, you will be sent a 9-digit code via text message that can be used in place of "push" or the generated code from a BoilerKey token or the app. Example: “0000,123456789”

• Go to https://www.purdue.edu/apps/account/BoilerKeySelfServe, sign in, and click “Obtain lists of one-time use backup codes.”
• Once you have the codes, print them out and store them somewhere secure, such as your wallet or a locked drawer.
• When you are without your hardware token or smartphone, you can use these 9-digit codes in place of “push” or the generated code from the token or app. Example: “0000,123456789”

• If using an AgIT-managed computer:
  • Launch the Cisco AnyConnect application
  • Select the “BoilerKey. Ag – (Default) Purdue Only Traffic” option from the list
  • Click Connect
  • When prompted, enter your Purdue username
  • In the password field, type one of the below combinations
    • <4-digit PIN>,push   (Example: 1234,push)
    • <password>,push
    • <PIN>,<six-digit code> (The code from your physical token, or the DuoMobile application on your smart phone)
    • <password>,<six-digit code>
  • Click Ok
    • If using one of the “push” options, approve the authorization request from your smart phone
    • If using the six-digit code option, you should connect without further action
      
      
• If using a personally-managed computer and you already have the Cisco AnyConnect client installed:
  • You will need the newest VPN profile to connect
  • Whether or not you’ve already downloaded the newest profile, the following steps will work to connect
    • Launch the Cisco AnyConnect client
    • Select the “BoilerKey. Ag – (Default) Purdue Only Traffic” option from the list
    • If this option doesn’t exist, verbatim, copy and paste the URL into the list window, instead
      • https://webvpn.purdue.edu/Ag-General
    • Click Connect
    • When prompted, enter your Purdue username
    • In the password field, type one of the below combinations
      • <4-digit PIN>,push   (Example: 1234,push)
      • <password>,push
      • <PIN>,<six-digit code> (The code from your physical token, or the DuoMobile application on your smart phone)
      • <password>,<six-digit code>
    • Click Ok
      • If using one of the “push” options, approve the authorization request from your smart phone
      • If using the six-digit code option, you should connect without further action
    • If you had to enter the URL into the connection field, your Cisco client will download and install the newest version of the application. This should only take a few minutes.
  • If using a personally-managed computer, and need to install the Cisco AnyConnect client:
    • Please follow the steps in these articles:
      • PC 
      • Mac 
    • If using a mobile device to connect, updated information is available in these articles:
      • Android
      • iOS
        
        
• What is the difference between the connection options?
  • BoilerKey. Ag – (Default) Purdue Only Traffic
    • This connection sends only Purdue-specific internet traffic over the VPN. All other traffic (to non-purdue.edu sites or non-campus resources) is sent via your standard internet service provider
  • BoilerKey. Ag – All Traffic
    • This connection sends all internet traffic through Purdue’s VPN service. This connection may be necessary for access to Purdue Library database resources. This may result in slightly slower access for non-Purdue resources
  • BoilerKey. Ag – Specialized Access
    • This connection is for high-security network access; only select if you’ve been told to use this connection option

Access Microsoft Office applications online

1. Visit https://office.com and select Sign In (VPN is not required for this)
2. Enter your @purdue.edu email address and click the arrow to proceed
3. Enter your Purdue Career Account password (not Boilerkey) and select Login
4. Select “Outlook” from the list of Apps to read e-mail
5. Select any of the other apps to use a browser-based version of most Office apps

WebEx

WebEx provides on-demand collaborative web meetings and conferencing. Purdue faculty and staff can use WebEx to hold classes online, present webinars, or provide online office hours.

Using WebEx, Purdue faculty and staff can schedule meetings in which anyone can participate or present information. Once the meeting has begun, hosting authority can be transferred to any participant, including students. Instructors who want students to host meetings (for remote group work or other course activities) can request semester-long access for their students by emailing itap@purdue.edu.

If you need technical assistance with WebEx after hours you may call Cisco Technical Support at (866)229-3239.

Who can use WebEx?

All Purdue faculty and staff can schedule WebEx meetings that anyone can participate or present in. Once the meeting has begun, hosting authority can be transferred to any participant, including students.  

Instructors who want students to host meetings (for remote group work or other course activities) can request semester-long host access for their students by emailing itap@purdue.edu.

How do I access and share my WebEx recordings?

To record a WebEx session, click on the 'Record' button in your conference room.

To access your WebEx recordings:

1. Browse to https://mediaspace.itap.purdue.edu
2. In the upper right of the screen, click the 'Guest' menu.
3. Select 'Login'.
4. Log in with your Purdue career account alias and password.
5. In the upper right of the screen, click the menu, which should now be displaying your name.
6. Select 'My Media'.
7. Click the title of the recording you want to access.
8. Click 'Play' to view your recording. 

By default, your recordings are private. To share a recording:

In order to access shared drives off-campus, you must first connect to the VPN.

Instructions to map a shared drive on a personally-owned Windows 10 computer:

*Connect to the VPN.

1. Right-click on the 'My Computer' icon on your desktop.
2. Select 'Map Network' drive.
3. Choose a Drive letter that is not currently being used.
4. In the Folder field, type the desired path listed below – they begin with "\\nas01..."
5. Check the box 'Reconnect at Log on'.
6. Click the link 'Connect' using a different user name.
7. Enter boilerad\<username>. (Where <username> is your Career Account username)
8. Then enter your Career Account password.
9. Click 'OK'.
10. Click 'Finish'.

Instructions to map shared drives on an AgIT-supported Windows 10 computer:

Instructions to map a shared drive on a personally-owned Mac computer:

Instructions to map shared drives on an AgIT-supported Mac computer:

• W - \\nas01.itap.purdue.edu\myhome\<username>
  • Campus-wide shared drive that is mapped on all campus machines.
• U - \\nas01.itap.purdue.edu\ag_<DEPT>\Users\<username>
  • User-specific folder. User is the only person who should have access to this.
• T - \\nas01.itap.purdue.edu\ag_projects
  • Folders that can be shared throughout the Agriculture College. Requires permission to create the folder and allow access for users. Used for college-wide shared projects.
• S - \\nas01.itap.purdue.edu\ag_<DEPT>
  • Folders that can be shared throughout a department. These folders are accessible by the entire department and should only contain files that anyone in a given department is allowed to access.
• P - \\nas01.itap.purdue.edu\ag_pub
  • Unsecured folders that can be shared through out the College of Agriculture. These can be seen by all Agriculture users and is periodically purged. Don’t save anything important here or at least make sure there’s a backup somewhere. Used to quickly and easily share an unsecure file with many people throughout the College of Agriculture.

• How do I log in to my Purdue Box account?
  • In a web browser, go to https://purdue.box.com. To sign in, use your Career Account and BoilerKey PIN or one-time access token using the Duo app or physical token.

• Who is eligible to use Purdue Box?
  • Purdue Box licenses are available to current faculty, staff, and students of Purdue University.
    
    
• Do I automatically have a Purdue Box account?
  • No. Box accounts are not created in advance. Unless your previously-existing individual account using a Purdue email address was moved to Purdue Box, you will only have a Purdue account if someone shares a file with your Purdue email address or you access Box as part of Purdue University.  A Purdue Box account is created for you the first time you do this at https://purdue.box.com.
    
    
• How do Purdue policies and procedures apply to my data in my Purdue Box account?
  • All files saved in an account using your Purdue email address will be subject to Purdue policies and procedures, including Federal and State law where applicable.  This includes any files you consider personal. Storage of restricted data in Box requires prior review by Purdue’s IT Security and Policy group. Restricted data storage in Box may also require approval from campus offices and committees responsible for contractual compliance and research regulatory affairs.
    
    NOTE: Restricted data cannot be stored in individual user folders. Controlled research data must be stored in special folder structures governed by policy. Project-specific folders will be provided for approved restricted data uses as the implementation progresses.
    
    
• Can I store personal (non-Purdue) data in my Purdue Box account?
  • Storage of personal data in your Purdue Box account is not recommended. It is recommended that you store personal files in a Box account created with a personal email address, not your Purdue account. Purdue Box accounts are subject to Purdue policy as outlined above.  Purdue and Box.com administrators can access your data in certain circumstances, and may open files to perform maintenance or as required by policy or law.
    
    
• Can I still create a free Box account using my Purdue address?
  • No. If you would like a personal Box account, you will need to use a personal, non-Purdue email address.
    
    
• What is the difference between my new Purdue Box account and a non-Purdue account?
  • Purdue Box accounts come with increased storage, larger file upload sizes, the ability to password-protect files you share, and advanced collaboration features.
    
    
• Can I delete my Purdue Box account?
  • No. As a Purdue IT asset, your Purdue Box account will be deleted within the normal cycle of maintenance after you leave the University.
    
    
• Box user accounts are deleted after a user leaves the University.
  • Users cannot delete a Purdue-managed Box account If there are files in your individual account you need to keep and you will be leaving the University, you will need to take action to maintain access to your files before you lose access to your Career Account.
    
    
• To transfer your files to a new or existing personal account, sign in to your Purdue Box account and share the files with another Box account created with a non-Purdue email address, including files others have shared with you. Then from your Purdue Box account, change the permissions of the shared account to owner (not co-owner) for the files you own.  The new non-Purdue account will then own all of your content, and files shared with you will be re-shared with the new account.   
  
  
• How do I use my “vanity” or “friendly” email address instead of my Career Account address?
  • In most cases, your Box account will be <careeracct>@purdue.edu. To add your “friendly” Purdue email address (your alias address), add the alias as a linked email to your Box account on your Box Account Settings page.
    
    
• Can I use Box on a mobile device?
  • Yes. Box has clients for most mobile devices. Click the Apps link in the Settings menu to see available downloads.
    
    
• Why can’t I sign in on my mobile device?
  • Some mobile device browsers automatically capitalize the first letter of your username when logging in. This will cause your BoilerKey login to fail. Please make sure your username (Career Account) is entered in all lowercase.
    
    
• What does it mean when Box refers to a file “owner”?
  • All files and folders in Box have owners. This is the account which controls the file or folder permissions. All content in Purdue Enterprise Box will have an enterprise owner (Purdue), and may have a departmental owner (department, college, etc.) or an individual owner. The creator/uploader of the file is the personal owner unless the file is created in a folder owned by another person or department. In those cases, the owner of the folder owns the file.
    
    
• How do I know how much storage I have? Can I increase my storage limit?
  • Individual users are given 5,000 GB (5 Terabytes) of storage at account creation. You can see your current allocation and used space in your Box Account Settings.  See Manage Account Settings at Box.com for more information.
    
    
• What is the size limit for files I upload?
  • You can upload files to your account with a limit of 15GB per file.
    
    
• What happens to my Box account when I leave Purdue?
  • Once your Career Account is no longer active, your Box account will be inaccessible. Before you leave Purdue, you will need to share any files you need to retain access to with another Box account using a non-Purdue email address. You must make that address the owner of your files using the Box web interface. This account cannot be a linked account on your Purdue account.When the content is owned by a non-Purdue email address, it will still be accessible via that account when the Purdue account is locked or removed.

OneDrive For Business is a cloud-based file storage solution offered as part of Office 365 for faculty, staff, and students of Purdue University's West Lafayette campus.  Purdue has determined that there is a business need for OneDrive For Business and has entered into a contract with the Microsoft.  Authentication credentials are used to access OneDrive For Business that include the Purdue Career Account and password, or a username/password combination issued by a departmental IT unit when the Purdue Career Account cannot be reasonably used.  Personal, public, and sensitive data have no special requirements for storage on OneDrive For Business.

You may access your OneDrive for Business space by logging in at http://portal.microsoft.com with your career account credentials.

NOTE:  Restricted data (e.g. protected health information, banking information, or credit card information) may be subject to laws that require the data to be stored in an encrypted form or require the data to be restricted to specific authorized users only.  Some common laws that may require additional security precautions include HIPAA (for health information), FERPA (for student information), GLBA (for financial account information), and PCI (for credit card information).  Contact your Data Steward if you have questions about how these laws may apply to the data you are using.  OneDrive For Business is NOT recommended for restricted data.

Configuration Help

• How do I setup my computer to sync my OneDrive For Business files to Office 365? (Microsoft Help)
• How do I share files using OneDrive For Business? (Microsoft Help)
• How do I add and sync shared folders to OneDrive? (Microsoft Help)
• Additional support for OneDrive For Business can be found on Microsoft's support website at https://support.office.com/en-us/onedrive
  • Windows 10
  • macOS
  • iOS
  • Android

Training

• OneDrive For Business training Provided by Microsoft *Choose the "Work or School" training links, not "Personal"

Alternatives

• What is my career account home directory?
• What is the Data Depot?