Job Description: Account Manager
Company: ServiScape

About ServiScape

ServiScape is a family-owned, premier landscape company serving Northwest Indiana
and Southwest Michigan for over 42 years. Built on a tradition of integrity, craftsmanship, and exceptional service, ServiScape has grown into a respected regional leader in outdoor solutions. The company is comprised of three specialized divisions:
  1. Full-Service Landscape – comprehensive maintenance, enhancements, and horticultural services.
  2. Golf Maintenance & Construction – expert turf care, renovation, and course construction services.
  3. Christmas Décor by ServiScape – professional holiday lighting and seasonal décor.
As a trusted partner to commercial and residential clients, ServiScape prides itself on long-term relationships, consistent service excellence, and innovative outdoor solutions. 

Position Overview

The Account Manager is responsible for building and maintaining strong client relationships, ensuring customer satisfaction, and driving account growth. This role acts as the primary point of contact for clients—managing communication, resolving concerns, and coordinating with internal teams to deliver high-quality services and achieve business objectives.

In a landscape services company, the Account Manager also oversees contract performance, identifies enhancement opportunities, and ensures that service delivery meets contractual and quality standards.

Key Responsibilities

Client Relationship Management

  • Serve as the main liaison between clients and internal teams.
  • Conduct regular site visits and client meetings to review performance and address needs.
  • Build long-term, trust-based relationships with key stakeholders.
  • Respond promptly to client inquiries, concerns, and service requests.

Account Performance & Service Delivery

  • Ensure contract compliance and adherence to service-level agreements.
  • Monitor job progress, quality standards, and timelines.
  • Collaborate with operations, field crews, and project managers to ensure expected execution.
  • Resolve issues related to service quality or scheduling.

Growth & Revenue Management

  • Identify opportunities for upsells, enhancements, and contract renewals.
  • Develop and present proposals for additional services.
  • Achieve revenue targets for assigned accounts.
  • Track financial performance and ensure profitability of each account.

Planning & Coordination

  • Assist in creating seasonal plans, service schedules, and resource needs.
  • Coordinate with production teams to align services with client expectations.
  • Forecast workload and communicate upcoming needs to operations.

Reporting & Administration

  • Maintain accurate records of client interactions, proposals, and contracts.
  • Provide regular account status reports to leadership.
  • Use CRM or internal systems to track performance metrics.

Required Skills & Qualifications

  • Bachelor’s degree in Business, Horticulture, Landscape Management, or related
    field (preferred).
  • 2–5+ years of experience in account management, customer service, or landscape
    maintenance/project management.
  • Strong communication and relationship-building skills.
  • Ability to manage multiple accounts and prioritize competing demands.
  • Working knowledge of landscape maintenance practices (if industry-specific).
  • Problem-solving mindset with a commitment to high service quality.
  • Proficiency in CRM or account management software.
  • Valid driver’s license (commonly required for site visits).

Key Competencies

  • Client-focused mindset
  • Strategic thinking
  • Negotiation & presentation skills
  • Organizational and time-management ability
  • Financial acumen
  • Collaborative teamwork
  • Conflict resolution

Success Metrics

  • Client satisfaction and retention
  • Revenue growth and upsell performance
  • On-time, high-quality service delivery
  • Profitability of managed accounts
  • Effective collaboration with internal teams

Compensation

  • $30 - $34/hr + commission
  • Health insurance
  • Life insurance
  • Vision & dental insurance
  • Paid time off (vacation & holiday)
  • Uniforms
  • Phone allowance
  • Company vehicle
  • Paid association dues
  • Continuing education

Communication 

Please send letter of interest and resume to:

PO Box 8658
Michigan City, Indiana 46361
Phone (219) 872-9412
Fax (219) 872-9417
www.getserviscape.com